Terms of service

Terms of Service

Last Updated: June 2026

Welcome to Kartbuzz. These Terms of Service govern your access to and use of our website, products, services, and platform. By accessing our website, placing an order, or using any of our services, you agree to comply with and be legally bound by these Terms and Conditions.

If you do not agree with these Terms, please refrain from using our website or services.

1. Acceptance of Terms

By accessing or using the Kartbuzz website, you confirm that:

  • You are at least 18 years of age or using the website under the supervision of a parent or legal guardian.

  • You are legally capable of entering into binding agreements.

  • You agree to comply with all applicable laws, rules, and regulations while using our platform.

Your continued use of the website constitutes your acceptance of these Terms of Service.

2. About Our Services

Kartbuzz operates as an e-commerce platform offering products and related services through its website.

We reserve the right to:

  • Modify, suspend, or discontinue products or services at any time.

  • Limit the availability of products or services.

  • Refuse service where reasonably necessary.

  • Restrict access to certain sections of the website.

Such actions may be taken without prior notice.

3. Account Responsibility

Customers may be required to provide information including:

  • Full Name

  • Mobile Number

  • Email Address

  • Shipping Address

  • Billing Information

You are responsible for ensuring that all information provided is accurate, complete, and up to date.

You are solely responsible for maintaining the confidentiality of your account information and for all activities conducted under your account.

Kartbuzz shall not be responsible for unauthorized access resulting from your failure to protect account credentials.

4. Product Information & Accuracy

We make reasonable efforts to ensure that product descriptions, pricing, images, specifications, and other information displayed on the website are accurate.

However:

  • Minor variations in color, texture, design, or appearance may occur due to photography, lighting, screen settings, or manufacturing differences.

  • Product packaging may vary from images displayed on the website.

  • Typographical, technical, or pricing errors may occasionally occur.

Kartbuzz reserves the right to correct errors, inaccuracies, or omissions without prior notice.

5. Pricing Policy

All prices displayed on the website are listed in Indian Rupees (INR) unless otherwise specified.

Prices may change without prior notice.

Kartbuzz reserves the right to:

  • Modify product prices.

  • Update promotional offers.

  • Correct pricing errors.

  • Cancel orders affected by incorrect pricing.

If payment has already been received for an incorrectly priced order, a refund will be processed in accordance with our Refund Policy.

6. Order Acceptance & Cancellation

Placing an order does not guarantee acceptance.

Kartbuzz reserves the right to refuse, cancel, or limit orders for reasons including but not limited to:

  • Product unavailability

  • Suspected fraudulent activity

  • Pricing or technical errors

  • Incomplete customer information

  • Operational limitations

  • Payment verification issues

If an order is cancelled after payment has been received, the applicable refund will be processed according to our Return & Refund Policy.

7. Shipping & Delivery

Delivery timelines displayed on the website are estimates and are not guaranteed.

Delivery may be affected by:

  • Customer location

  • Courier partner operations

  • Public holidays

  • Weather conditions

  • Government restrictions

  • Other unforeseen circumstances

Kartbuzz shall not be liable for delays caused by third-party logistics providers.

Customers are responsible for providing accurate shipping information during checkout.

8. Return, Refund & Replacement

All returns, refunds, replacements, and cancellations are governed by our Return & Refund Policy.

Customers are advised to review the policy carefully before placing an order.

Important conditions may include:

  • Providing supporting evidence for claims involving damaged, defective, missing, or incorrect products.

  • Raising requests within the specified timeframe.

  • Following return instructions provided by our support team.

  • Completion of quality inspection before refund approval.

9. Product Verification & Claim Support

Customers are strongly encouraged to record an unboxing video while opening their package.

An unboxing video helps us verify claims related to:

  • Damaged products

  • Missing items

  • Incorrect products received

  • Defective products

Where an unboxing video is unavailable, Kartbuzz may request photographs, packaging images, courier details, or other supporting documentation for verification purposes.

10. Intellectual Property Rights

All content available on the Kartbuzz website, including but not limited to:

  • Logos

  • Brand names

  • Graphics

  • Product images

  • Videos

  • Website design

  • Product descriptions

  • Text content

is the intellectual property of Kartbuzz and is protected under applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

11. Prohibited Activities

Users agree not to:

  • Use the website for unlawful purposes.

  • Provide false or misleading information.

  • Attempt unauthorized access to systems or data.

  • Interfere with website functionality.

  • Upload malicious software or harmful code.

  • Abuse promotional offers.

  • Engage in fraudulent refund, replacement, or chargeback activities.

Violation of these conditions may result in:

  • Account suspension

  • Order cancellation

  • Restriction of access

  • Legal action where applicable

12. Fraud Prevention

Kartbuzz reserves the right to investigate suspicious activities including:

  • Fraudulent transactions

  • Fake return claims

  • Payment fraud

  • Chargeback abuse

  • Misuse of promotional offers

  • Repeated policy abuse

Additional verification may be requested before processing certain orders or claims.

Where necessary, fraudulent activity may be reported to relevant authorities.

13. Third-Party Services

Our website may utilize or contain links to third-party services including:

  • Payment gateways

  • Courier providers

  • Analytics platforms

  • Social media platforms

Kartbuzz is not responsible for the policies, practices, or performance of third-party services.

Users are encouraged to review applicable third-party terms and policies independently.

14. Limitation of Liability

To the maximum extent permitted under applicable law, Kartbuzz, its owners, employees, affiliates, and partners shall not be liable for:

  • Indirect losses

  • Consequential damages

  • Data loss

  • Business interruptions

  • Delivery delays

  • Technical failures

  • Product misuse by customers

Kartbuzz's maximum liability shall not exceed the amount paid by the customer for the relevant product.

15. Disclaimer of Warranties

All products and services are provided on an "as available" and "as is" basis unless otherwise stated.

Kartbuzz does not guarantee:

  • Continuous website availability

  • Uninterrupted service

  • Error-free operation

  • Complete accuracy of all content

Use of the website and products is at the customer's own discretion and risk.

16. User-Generated Content

If customers submit reviews, ratings, testimonials, feedback, comments, images, videos, or other content:

  • Customers grant Kartbuzz a non-exclusive right to use, display, publish, and reproduce such content for operational and promotional purposes.

  • Content that is unlawful, abusive, misleading, defamatory, or otherwise inappropriate may be removed without notice.

17. Privacy & Data Usage

Customer information collected through the website is handled in accordance with our Privacy Policy.

By using our website, customers consent to the collection and use of information for purposes including:

  • Order processing

  • Customer support

  • Shipping and delivery

  • Payment verification

  • Service improvements

  • Marketing communications where permitted

Kartbuzz implements reasonable measures to protect customer information but cannot guarantee absolute security of online systems.

18. Force Majeure

Kartbuzz shall not be liable for any failure or delay in performance caused by events beyond reasonable control, including:

  • Natural disasters

  • Floods

  • Fires

  • Government actions

  • Strikes

  • Internet outages

  • Pandemics

  • Transportation disruptions

  • Other unforeseen circumstances

19. Modification of Terms

Kartbuzz reserves the right to modify, update, or replace these Terms of Service at any time.

Updated Terms become effective immediately upon publication on the website.

Customers are encouraged to review this page periodically.

Continued use of the website following any updates constitutes acceptance of the revised Terms.

20. Governing Law & Consumer Rights

These Terms of Service shall be governed and interpreted in accordance with the laws of India.

Nothing contained in these Terms shall limit or restrict any rights available to consumers under applicable laws, including the Consumer Protection Act, 2019 and related regulations.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the competent courts of Uttar Pradesh, India.

21. Contact Information

For any questions regarding these Terms of Service, orders, payments, refunds, shipping, or website-related concerns, customers may contact us:

Business Name: Kartbuzz

Email: shubhamruchir@gmail.com

Phone/WhatsApp: +91 9532319278

Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

Please provide:

  • Order ID (if applicable)

  • Registered email address or mobile number

  • Description of your query

  • Supporting documents or screenshots where relevant

We aim to respond within 24-48 business hours.

22. Final Statement

By accessing or using the Kartbuzz website, you acknowledge that you have read, understood, and agreed to these Terms of Service.

Kartbuzz is committed to maintaining transparency, fair business practices, customer satisfaction, and compliance with applicable laws while providing quality products and services.