Refund policy

Return & Refund Policy

Last Updated: Jul 2026

Welcome to Kartbuzz. We value every customer and strive to provide a smooth, transparent, and satisfactory shopping experience. This Return & Refund Policy explains the terms and conditions regarding returns, refunds, replacements, cancellations, and related services offered through our website.

By placing an order on our website, you agree to the terms outlined below.

1. Eligibility for Returns

Customers may request a return, replacement, or refund under the following circumstances:

  • Product received is damaged during transit

  • Wrong product delivered

  • Defective or non-functional product received

  • Missing items from the package

  • Product significantly differs from the description displayed on our website

All return, replacement, and refund requests are subject to verification and approval by Kartbuzz.

2. Return Request Timeline

Customers must raise a return, replacement, or refund request within 48 hours of delivery.

Requests submitted after the specified timeframe may not be accepted.

Customers are advised to inspect their order immediately upon delivery.

3. Unboxing Video Requirement

To help us verify claims efficiently and maintain transparency, customers are strongly encouraged to record an unboxing video while opening their package.

An unboxing video is highly recommended for claims related to:

  • Damaged products

  • Wrong products received

  • Missing items

  • Defective products

  • Incomplete orders

Unboxing Video Guidelines

  • Recording should begin before opening the package.

  • The shipping label should be clearly visible.

  • The package should be shown from all sides.

  • The recording should be continuous and unedited.

  • All contents should be clearly visible.

  • Any issue or damage should be properly shown.

Claims Without Unboxing Video

In the absence of an unboxing video, Kartbuzz may request additional supporting evidence such as photographs, packaging images, courier details, or other documentation to verify the claim. Approval of such requests will depend on the available evidence and verification process.

4. Conditions for Return Approval

To qualify for an approved return, replacement, or refund:

  • The product must be returned in its original condition.

  • Original packaging, tags, labels, accessories, invoices, and complimentary items must be included.

  • The product must not show signs of misuse, tampering, or customer-caused damage.

  • Customers may be required to provide photographs, videos, or additional information for verification.

Failure to meet these conditions may result in rejection of the request.

5. Non-Returnable & Non-Refundable Products

The following items may not be eligible for return or refund:

  • Products damaged due to customer misuse or mishandling

  • Products returned without original packaging where applicable

  • Customized or personalized products

  • Hygiene-sensitive products after delivery

  • Digital products, downloadable content, or gift cards

  • Products damaged after successful delivery

Products purchased during promotional or discounted sales may not be eligible for return unless they are received damaged, defective, incorrect, or materially different from the product description.

Minor variations in color, design, or appearance resulting from photography, lighting conditions, or screen settings shall not be considered defects.

6. Cancellation Policy

Before Dispatch

Orders may be cancelled before dispatch by contacting our customer support team.

After Dispatch

Once an order has been dispatched, cancellation requests may not be possible. However, customers may still be eligible for returns, replacements, or refunds subject to the conditions outlined in this policy.

Refunds for eligible cancelled prepaid orders will be processed according to the refund timelines mentioned below.

7. Return Shipping Responsibility

For approved return or replacement requests, customers may be required to ship the product to the return address provided by Kartbuzz.

Return Shipping Guidelines

  • Products must be securely packed to prevent transit damage.

  • Original packaging and accessories must be included.

  • Customers may be required to arrange return shipping unless otherwise communicated by our support team.

  • Return shipping charges may be borne by the customer unless the return is due to an error on our part.

Proof of Shipment

Customers should share the following details after dispatching the return shipment:

  • Courier receipt

  • Tracking ID

  • Shipment details

This information helps us track and verify the return package.

8. Refund Process

Once the returned product is received and inspected, Kartbuzz will review the claim.

If approved:

  • Refunds are generally processed within 5-7 business days.

  • Refunds will be credited to the original payment method used during purchase.

  • Customers will be notified once the refund has been initiated.

Actual credit timelines may vary depending on banks, card issuers, UPI networks, payment gateways, or financial institutions.

9. Payment Refund Timeline

For prepaid orders made through UPI, Debit Card, Credit Card, Net Banking, Wallets, Razorpay, or other supported payment methods:

  • Refunds are initiated only after successful verification and approval.

  • Processing typically takes 5-7 business days.

  • Financial institutions may require additional time for the amount to reflect in the customer's account.

  • Kartbuzz shall not be responsible for delays caused by banks, payment gateways, or payment service providers.

10. Partial Refunds

Partial refunds may be issued in cases including but not limited to:

  • Missing accessories

  • Missing components

  • Damaged packaging

  • Evidence of product usage

  • Incomplete returned items

The final refund amount will depend on the condition of the returned product after inspection.

11. Replacement Policy

Customers may request a replacement for:

  • Damaged products

  • Incorrect products delivered

  • Defective products

Replacements are subject to product availability.

If replacement stock is unavailable, a refund or alternative resolution may be offered.

12. Refund Rejection Scenarios

Return, refund, or replacement requests may be rejected if:

  • Request is submitted beyond the allowed timeframe

  • Product is found damaged due to customer misuse

  • Required accessories or components are missing

  • Fraudulent or misleading claims are detected

  • Customer fails to provide reasonable supporting evidence

  • Returned product does not match the originally shipped item

Kartbuzz reserves the right to investigate suspicious activities and take appropriate action against fraudulent claims.

13. Shipping Delays & Courier Issues

Delivery timelines provided on the website are estimates and may occasionally be affected due to:

  • Weather conditions

  • Public holidays

  • Courier operational delays

  • Transportation disruptions

  • Natural disasters

  • Other unforeseen circumstances

Kartbuzz shall not be liable for delays caused by third-party logistics providers.

14. Incorrect Address Provided by Customer

Customers are responsible for providing accurate shipping information during checkout.

Kartbuzz shall not be responsible for delivery failures or delays resulting from:

  • Incorrect address details

  • Incomplete address information

  • Incorrect contact details

Additional shipping charges may apply for re-dispatch of returned shipments.

15. Quality Inspection Process

Returned products undergo inspection before approval of refunds or replacements.

The inspection process may include:

  • Physical condition verification

  • Packaging inspection

  • Functional testing

  • Serial number verification

  • Review of customer-provided evidence

All requests are reviewed fairly and reasonably based on the information available and applicable consumer protection guidelines.

16. Limitation of Liability

To the maximum extent permitted under applicable law, Kartbuzz shall not be liable for:

  • Indirect losses

  • Consequential damages

  • Delays caused by courier partners

  • Product misuse by customers

  • Technical issues beyond our reasonable control

Kartbuzz's total liability shall not exceed the amount paid by the customer for the relevant product.

17. Consumer Rights

Nothing in this Return & Refund Policy shall limit or restrict any rights available to consumers under applicable laws of India, including the Consumer Protection Act, 2019 and related regulations.

18. Policy Updates

Kartbuzz reserves the right to modify, update, or revise this policy at any time without prior notice.

Customers are encouraged to review this page periodically for updates.

Continued use of the website following policy updates shall constitute acceptance of the revised policy.

19. Contact Support

For any return, refund, replacement, cancellation, or payment-related query, customers may contact us using the details below:

Email: shubhamruchir@gmail.com

Phone/WhatsApp: +91 9532319278

Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

Please include:

  • Order ID

  • Registered mobile number or email address

  • Description of the issue

  • Relevant photographs or videos

  • Unboxing video (if available)

  • Courier details (if applicable)

We aim to respond to customer queries within 24-48 business hours.

20. Final Note

At Kartbuzz, customer satisfaction, transparency, and fairness remain our priorities. We are committed to providing quality products and reliable service while ensuring protection against misuse, abuse, and fraudulent activities. We appreciate your trust and support.