Shipping policy

Shipping Policy

Last Updated: Jul 2026

Thank you for shopping with Kartbuzz. We are committed to delivering your orders safely, efficiently, and within the estimated delivery timelines. This Shipping Policy outlines important information regarding order processing, shipping timelines, delivery procedures, tracking updates, delays, and customer responsibilities.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

1. Order Processing Time

Once an order is successfully placed and confirmed, our team begins processing it for dispatch.

Standard Processing Timeline

  • Orders are generally processed within 1-3 business days.

  • Orders placed on Sundays or public holidays may experience slight delays.

  • Processing timelines may vary during festivals, promotional campaigns, sales events, or periods of high order volume.

Order processing may include:

  • Order verification

  • Product quality checks

  • Packaging

  • Dispatch preparation

  • Courier assignment

Customers will receive a notification once the order has been shipped.

2. Shipping Timeline

Delivery timelines vary depending on the customer's location and courier partner availability.

Estimated Delivery Time

Metro Cities

  • Estimated delivery within 3-7 business days.

Non-Metro Cities & Remote Areas

  • Estimated delivery within 5-10 business days.

These timelines are estimates only and should not be considered guaranteed delivery commitments.

3. Shipping Coverage

Kartbuzz currently delivers to serviceable locations across India.

Delivery availability depends on:

  • Courier partner coverage

  • Remote area accessibility

  • Government regulations

  • Logistics serviceability

We reserve the right to decline delivery to locations that are not serviceable by our logistics partners.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment confirmation.

Free Shipping

Free shipping may be offered:

  • On selected products

  • During promotional campaigns

  • On qualifying order values

  • During limited-time offers

Kartbuzz reserves the right to modify shipping charges and promotional shipping offers without prior notice.

5. Cash on Delivery (COD)

Cash on Delivery (COD) may be available for selected products and serviceable locations.

COD Conditions

  • COD availability depends on pin code serviceability.

  • Additional COD charges may apply where applicable.

  • Customers must ensure availability at the delivery address to receive the shipment.

Repeated refusal of COD orders without valid reasons may result in restrictions on future COD purchases.

6. Order Tracking

Once an order has been shipped:

  • Tracking details may be shared via SMS, email, or WhatsApp.

  • Tracking information may take up to 24 hours to become active.

  • Customers can monitor shipment status using the provided tracking details.

Tracking updates are managed by courier partners and may occasionally experience delays.

7. Delivery Attempts

Courier partners generally make multiple delivery attempts before returning an undelivered shipment.

Customers are requested to:

  • Keep their phone reachable.

  • Provide accurate address details.

  • Coordinate with the delivery partner if necessary.

If delivery fails due to customer unavailability or incorrect information, additional shipping charges may apply for re-dispatch.

8. Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information during checkout.

Kartbuzz shall not be responsible for delivery failures resulting from:

  • Incorrect address details

  • Incomplete address information

  • Incorrect mobile numbers

  • Incorrect pin codes

If a shipment is returned due to address-related issues, additional shipping charges may apply for re-dispatch.

9. Delayed Deliveries

While we strive to deliver orders within the estimated timelines, delays may occur due to circumstances beyond our control.

Possible reasons include:

  • Weather conditions

  • Public holidays

  • Transportation disruptions

  • Courier operational delays

  • High order volumes

  • Natural disasters

  • Government restrictions

  • Strikes or labor disruptions

Kartbuzz shall not be liable for delays caused by third-party logistics providers after shipment dispatch.

10. Lost Shipments

In rare cases where a shipment is confirmed lost in transit:

  • Our team will investigate the matter with the courier partner.

  • Customers may be offered a replacement, refund, or alternative resolution after verification.

  • Resolution timelines may vary depending on courier investigations.

Customers should report suspected lost shipments promptly.

11. Damaged Packages & Delivery Issues

Customers are advised to inspect packages upon delivery.

If the package appears:

  • Torn

  • Opened

  • Leaking

  • Damaged

Customers are encouraged to document the condition and contact our support team immediately.

Supporting Evidence

Customers are strongly encouraged to record an unboxing video when opening the package.

An unboxing video helps verify claims involving:

  • Damaged products

  • Missing items

  • Incorrect products

  • Defective products

Where an unboxing video is unavailable, Kartbuzz may request additional evidence such as photographs, packaging images, courier information, or other supporting documentation.

12. Return Shipping Responsibility

For approved returns or replacements:

  • Customers may be required to ship the product to the return address provided by Kartbuzz.

  • Products should be securely packed to prevent transit damage.

  • Return shipment tracking information should be shared with our support team.

Unless otherwise specified, return shipping costs may be borne by the customer.

Refunds or replacements are processed after successful inspection and verification of the returned product.

13. Refused Deliveries

If a customer refuses delivery without a valid reason:

  • Original shipping charges may not be refundable.

  • COD privileges may be restricted.

  • Future purchases may require prepaid payment methods.

Repeated refusal of shipments may result in restrictions on future orders.

14. Partial Deliveries

Orders containing multiple items may occasionally be delivered separately due to:

  • Product availability

  • Warehouse locations

  • Courier limitations

Customers will be notified where applicable.

15. International Shipping

Currently, Kartbuzz primarily serves customers within India.

If international shipping is offered in the future:

  • Additional customs duties, taxes, and local charges may apply.

  • Such charges shall be the responsibility of the customer.

  • International delivery timelines may vary depending on destination and customs processing.

16. Force Majeure

Kartbuzz shall not be liable for shipping delays or failures caused by events beyond reasonable control, including:

  • Natural disasters

  • Floods

  • Earthquakes

  • Fires

  • Pandemics

  • Government actions

  • Transportation disruptions

  • Internet outages

  • Labor strikes

Delivery timelines may be extended during such circumstances.

17. Shipping Policy Updates

Kartbuzz reserves the right to update or modify this Shipping Policy at any time without prior notice.

Customers are encouraged to review this page periodically.

Continued use of the website after updates constitutes acceptance of the revised policy.

18. Customer Support

For shipping-related queries, customers may contact us:

Business Name: Kartbuzz

Website: kartbuzz.shop

Email: shubhamruchir@gmail.com

Phone/WhatsApp: +91 9532319278

Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

Please provide:

  • Order ID

  • Registered mobile number or email address

  • Tracking details (if available)

  • Description of the issue

We aim to respond to customer queries within 24-48 business hours.

19. Final Note

At Kartbuzz, we are committed to providing a reliable, transparent, and customer-focused shipping experience. We work with trusted logistics partners to ensure timely and secure delivery of orders while maintaining high service standards and operational efficiency.

All delivery timelines mentioned on the website are estimates and may vary due to operational, logistical, or external factors beyond our control.